For Your Information and Comfort During the Current Health Emergency

Aside from maintaining health and wellness as the most integral priority, we at Mountain Waters want to help ensure that you, our team and our business continue to be minimally impacted by the current health emergency.

At Mountain Waters we practice top-notch sterilization and sanitation. We always have, and always will! We wash our hands and disinfect and sterilize our equipment and tools with hospital grade disinfectants. We also clean with alcohol and anti-microbial cleaners. Again, we always have and always will!

With wellness as one of Mountain Waters core values, the health and well-being of our people; guests, team members and families is a top priority. We think the best way to help ensure that is to practice great business and personal hygiene always — not just during this public health emergency, but always. This is a great example of why we go above and beyond in our sterilization process. It’s all there to ensure that the health and safety of everyone in our environment and the public are protected.

As long as we are all are practicing safety and hygiene precautions, the CDC has maintained business as usual.

While the Center for Disease Control (CDC) has shared that for most of the public, the immediate health risk is considered low, below is a list of practices we are following and recommending to help prevent the spread of COVID-19, as well as seasonal colds and flu, based on collective information from both the CDC and the World Health Organization (WHO):

Washing Hands: The CDC recommends washing hands with soap and water for at least 20 seconds to help prevent the spread of germs. We wash or disinfect hands before and after every guest, after eating, using the restroom, and after coughing, sneezing or nose blowing. We also use 90-99% isopropyl alcohol sanitizer.

Disinfection: We have policies in place that proper cleaning and disinfection are mandatory at all times — from tools and implements to areas with counter tops, treatment rooms, back bars, reception areas, and styling stations. We are strictly following this — wiping down busy areas often with disinfectant cleaners.

Hands Off: We love you and your family, and we love hugs and handshakes! During this time, shaking hands or giving hugs to our guests and co-workers is not a good idea. We’re practicing good hygiene and following the CDC “hands off” protocol to help keep everyone healthy. For all of us, keeping your hands “off” and away from your face, as that’s an easy path for transmission.

Staying Home: Keep your immune system strong — lots of vitamin C, restful sleep, and drink ample water. However, if you get sick, the CDC strongly recommends to stay home. At Mountain Waters we offer a “sickness cancellation policy” that does not penalize any guest for cancelling their appointment due to illness. We ask if you are feeling ill to please reschedule – take care of yourself and your family. This protects our team and all our lovely guests.

Well-stocked: Our business has tissue, soap, and disinfectant hand cleansers to encourage healthful habits.

Sick Policy: We are strictly enforcing our sick policy, and advise that all staff who feel unwell stay home.  If you are booked with a team member that has called in sick, we will do our best to reschedule your appointments with another team member or as soon as possible.
CDC: Follow the CDC for facts as they become available — this continues to be the best source for information; www.cdc.gov.
As a reminder:

• Wash hands frequently.

• Don’t touch eyes, nose, or mouth.

• Don’t share food or drinks.

• Stay at least three feet away from anyone who is coughing or sneezing.

• Cough and/or sneeze into your elbow.

Any questions: We are here to help.  Email info@relaxationredefined.comwww.relaxationredefined.com or call us anytime: (250) 352-3280.

At Mountain Waters, we are doing everything we can to lead the way in personal care for our guests, community and the industry.

Be Your Best Self!

Love,

Marni and the Mountain Waters Team